How a Logistics Company Can Help When a Health Crisis Strikes
If you’ve been keeping tabs on the news recently (or even if you haven’t), you’ve likely heard about coronavirus. This pneumonia-like illness originated in China and is threatening to become a worldwide pandemic. While the US has seen very few cases, this illness is causing other issues.
Worldwide Shipping Delays Due to Coronavirus
Shipping delays may not be the first thing you think of when this type of illness strikes. However, when you take a closer look at the situation, it makes sense. China has seven of the top 10 container shipping ports in the world. Saying that a lot of supplies ship out of China or through China would be an understatement. In fact, America does more business with China than any other country in the world.
Recently, in an attempt to stop the spread of coronavirus, many companies halted production and shipments in China, causing heavy delays and changes to schedules. In turn, these changes are causing big problems for businesses across the globe. The good news is that there are ways to handle issues like these.
What You Can Do in a Delay Situation
Companies that choose to do all of their own international shipping or don’t have a lot of experience with shipping on their own can find themselves in a bind when issues like the coronavirus delay pop up. There are some things you can do to make the issue less painful, though.
- Notify your clients or customers of the delay. The more open and honest you are about the situation, the better. If you have some way that you can make up for the delay, you’re more likely to retain your customer base. Discounts, refunding shipping, or offering free goods (when it makes sense) can go a long way in turning a situation around.
- Stay in communication with whatever third-party shipping service you’re using. While you may not be able to get answers immediately, creating a relationship with the company may help you get information faster in the long run.
- Search for alternatives. It isn’t always feasible to use alternative products or to re-ship a product via a different route. However, if you can find a way to make it work, choosing an alternative may be your saving grace.
Regardless of what you do to solve the problem, open lines of communication are crucial to moving forward.
How Experience Can Help Prevent Shipping Delays
Experienced logistics companies will have seen issues just like these before. They know who to contact to get things moving or to prevent shipments from going through undesirable routes in the first place.
When critical shipments for lifesaving industries, like the medical and pharmaceutical industries, are delayed, it can mean life or death. Knowing that an experienced logistics company is on your side can give you some peace of mind and ensure a quick resolution.
At AFP Global Logistics, we offer over 30 years of experience in the shipping and logistics industry. We’ve seen almost every situation and know the best ways to overcome complications that arise from widespread delays. If you’re looking for a logistics company that can help you through difficult circumstances, reach out today. You can contact us at (800) 274-1237 or on our website.