When Choosing a Carrier, What’s More Important: Cost or Customer Service?
Reducing operating costs is always at the top of the mind for smart businesses. Still, when it comes to meeting expectations with high visibility and accuracy, good customer service is pivotal. Often times businesses must consider the trade-off between a higher level of service or a lower cost. So how does a good business reconcile these two factors when selecting a carrier or supplier?
Customer Service is a Cost Saver
Good customer service isn’t just a luxury, it can save your business on unexpected headaches and expenses. Chasing the lowest bidder often has costs of its own, but partnership with a logistics provider that offers true customer service is an investment in long-term value. Furthermore, an expedited carrier with a proven record for exceptional service and account management also means improved efficiency and reduced risks for your business.
Accessorial fees applied on the back end of shipments are a good example of why good logistics customer service matters so much. Knowing all the information needed for a shipment helps you to determine charges upfront, ensuring better visibility of charges within a given rate, and fewer surprises after the fact. Not only will this improve your overall relationship with your 3PL provider, but it will enable you to make smarter decisions about your business going forward and find unique opportunities to create future cost savings.
Who Says You Can’t Have Both?
AFP Global Logistics believes that you shouldn’t have to compromise high service for lower costs. Although there are larger shipping services out there, AFP Global is unmatched when it comes to providing quality customer service at a great value. We are a leading provider of domestic and international shipping services in DC, Baltimore, and beyond. AFP Global offers white glove service with customized reports on delivery status and proof of delivery. When it comes to customer service that can actually save you time and money, AFP Global Logistics is a reliable and trusted partner.
AFP Global Logistics
For the highest-quality logistics handling experience that will be customized to the unique needs of your business, AFP Global Logistics is the best and only choice! We offer a comprehensive range of shipping services, and our 25 years of experience in the business have given us the tools we need to create personalized logistic solutions for each and every individual customer. For more information or to start designing your own logistic solutions today, get in touch with AFP Global Logistics at 410.590.1234 (toll-free 800.274.1237), email us at firstname.lastname@example.org, or fill out our quick and easy contact form here!