When Choosing a Carrier, What’s More Important: Cost or Customer Service?

Don't settle for less when picking a carrier for your business.

Don’t settle for less when picking a carrier for your business.

Reducing operating costs is always at the top of the mind for smart businesses. Still, when it comes to meeting expectations with high visibility and accuracy, good customer service is pivotal. Often times businesses must consider the trade-off between a higher level of service or a lower cost. So how does a good business reconcile these two factors when selecting a carrier or supplier?

Customer Service is a Cost Saver

Good customer service isn’t just a luxury, it can save your business on unexpected headaches and expenses. Chasing the lowest bidder often has costs of its own, but partnership with a logistics provider that offers true customer service is an investment in long-term value. Furthermore, an expedited carrier with a proven record for exceptional service and account management also means improved efficiency and reduced risks for your business.

Accessorial fees applied on the back end of shipments are a good example of why good logistics customer service matters so much. Knowing all the information needed for a shipment helps you to determine charges upfront, ensuring better visibility of charges within a given rate, and fewer surprises after the fact. Not only will this improve your overall relationship with your 3PL provider, but it will enable you to make smarter decisions about your business going forward and find unique opportunities to create future cost savings.

Who Says You Can’t Have Both?

AFP Global Logistics believes that you shouldn’t have to compromise high service for lower costs. Although there are larger shipping services out there, AFP Global is unmatched when it comes to providing quality customer service at a great value. We are a leading provider of domestic and international shipping services in DC, Baltimore, and beyond. AFP Global offers white glove service with customized reports on delivery status and proof of delivery. When it comes to customer service that can actually save you time and money, AFP Global Logistics is a reliable and trusted partner.

AFP Global Logistics

For the highest-quality logistics handling experience that will be customized to the unique needs of your business, AFP Global Logistics is the best and only choice! We offer a comprehensive range of shipping services, and our 25 years of experience in the business have given us the tools we need to create personalized logistic solutions for each and every individual customer. For more information or to start designing your own logistic solutions today, get in touch with AFP Global Logistics at 410.590.1234 (toll-free 800.274.1237), email us at info@afplus.com, or fill out our quick and easy contact form here!

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AFP Global Logistics is a specialized logistics provider that supplies customized, personal logistics services to the Mid-Atlantic region and around the world. From Maryland to Las Vegas, our services are designed to save our clients time and money and alleviate their stress. For more than two decades, weve helped clients ship products across the country and around the world. Were familiar with the logistics industry, and recognize the time constraints involved with shipping important cargo.
7504 Connelley Dr
Whether your logistics needs to travel by land, sea, air or rail, AFP is ready to provide expert service. Well book your freight and make sure it reaches the final destination when we say it will. Ship your products with the confidence that comes from dealing with a total logistics solution provider who cares about your logistics as much as we care about you. To find out more about AFP, give us a call at 410-590-1234 or visit our website at www.afplus.com!
7504 Connelley Dr